Privacy Policy
The following statement sets out details of the Privacy Policy adopted by MOREXA DMCC (d/b/a “Zesta”) (herein “Zesta”, “we”, “us,” “our” or “Company”) related to our services and/or website and/or web application and/or application (the “Services”; “App”). Your privacy and the integrity of any information you provide are important to us for providing our Services and/or for the operation of the App. Please read the following to learn more about our Privacy Policy. By using or accessing the Services and/or the App in any manner, you acknowledge and accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.
Remember that your use of Zesta’s Services and/or the App is at all times subject to the Terms of Service, which incorporates this Privacy Policy and our Cookies Policy.
1. WHAT DOES THIS PRIVACY POLICY COVER?
This Privacy Policy covers our treatment of Personal Data. Our gathering of data is limited to you as Zesta’s user (herein “User(s)”; “you”) while using our Services and/or our App.
We gather various types of Personal Data from our User(s), as explained in more detail below, and we use this Personal Data internally to personalize, provide, and improve our Services. For example, we may use data to allow you to set up a User account and/or profile, to contact you, to fulfill your requests for certain Services and to learn how you use our Services and/or our App. In certain cases, we may also share some Personal Data with third parties, as described below.
We do not knowingly collect or solicit Personal Data from anyone under the age of 13, except as authorized by a parent or guardian. If you are under 13, please do not attempt to use or register for the Services and/or the App or send any Personal Data about yourself to us. If we learn or become aware that we have collected Personal Data from a child under the required minimum age without being authorized by a parent or guardian, we will delete that information as quickly as possible. If you believe that a child under the required minimum age may have provided us with personal information without being authorized by a parent or guardian, please contact us at Support@Zesta.ai.
2. WHAT INFORMATION DOES ZESTA COLLECT?
Zesta collects Personal Data that you provide directly to us and/or that is automatically collected in connection with your use of our Services.
Personal Data may include (but is not limited to): Name (first, last); Gender; Social account details; Email; Phone number; Billing address; Country of residence; User picture; Audio and/or video of you (e.g., related to your use of the Services and/or the App); Billing and payments particulars; Username and password for account login.
We collect Personal Data and other data in a variety of ways and/or means:
App. We collect Personal Data when you register and/or purchase and/or use our Services and/or App, communicate with us, or otherwise connect with us, or sign up for your account on our App.
Automatic Information. When you use or interact with our App, we receive and store information generated by your activity and information automatically collected from your device or via other automatic information embedded in the App. For example, like many websites, we obtain certain information when your web browser accesses our App including your IP address, browser type, operating system, mobile network data, pages viewed and access times.
Artificial Intelligence (AI) Technologies. By using our Service and/or App, you explicitly consent to the collection, processing, and analysis of your data using artificial intelligence (AI) technologies as described in this Privacy Policy. You have the right to withdraw your consent at any time pursuant to this Privacy Policy by connecting Support@Zesta.ai. Note that withdrawing consent may limit your access to certain Services and/or App’s features.
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AI Technologies and Data Collection: Our Service and/or App employs various AI technologies, including but not limited to machine learning, natural language processing, and predictive analytics. These AI systems may collect and process the following types of data: Personal information provided during registration or use of the App; User-generated content; Usage patterns and behavioral data; Device and network information; Location data (if separately permitted); Interaction data with the Service and/or App.
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Purposes of AI Data Processing: We utilize AI-processed data for the following purposes: Improving and personalizing the Service and/or the App; Developing new features; Ensuring security and preventing fraud; Conducting research and analytics; Complying with legal obligations.
The Service may make automated decisions affecting your experience based on AI-processed data, including content recommendations, account actions, and feature access.
Information we may receive from third-party sources. Some third parties, such as our business partners, agents and service providers, provide us with Personal Data about you, including (without limitation):
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Information from our advertising partners: We may receive Personal Data from some of our marketing and promotional service providers, related to how you interact with our App, products, services, advertisements or communications.
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Information from other service providers: We may work with service providers who assist us in offering and improving our Services by providing us with information about how you use our Services. This information helps us to maintain the security and integrity of our Services.
Information About Cookies. Please see our Cookie Policy for more information about the type of cookies and tracking technologies that we use and why, and how to accept or reject them.
Google Analytics. We also may utilize Google Analytics, a web analysis service provided by Google, to better understand your use of our App and/or Services. Google Analytics collects information such as how often users visit the App, what pages they visit and what other sites they used prior to visiting. Google uses the data collected to track and examine the use of the App, to prepare reports on its activities and share them with other Google services. Google may use the data collected on the App to contextualize and personalize the ads of its own advertising network. Google’s ability to use and share information collected by Google Analytics about your visits to the App is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Google also offers an opt-out mechanism for the web available here.
Mixpanel. We also may utilize Mixpanel Analytics, a web analysis service provided by Mixpanel, Inc., to better understand your use of our App and/or Services. Mixpanel Analytics collects information such as how often users visit the App, what pages they visit and what other sites they used prior to visiting. Mixpanel uses the data collected to track and examine the use of the App, to prepare reports on its activities and share them with us. Mixpanel’s ability to use and share information is restricted by Mixpanel’s Privacy Program available at: https://mixpanel.com/legal/privacy-policy/.
Information that you knowingly provide us. We may receive and store any information that you knowingly provide to us such as information from your social media account(s), including, but not limited to your Instagram account and/or profile. For example, through the registration process and/or through your account settings and/or while using the App, we may collect Personal Data such as content and social media information. In addition, we may communicate with you if you’ve provided us with the means to do so. For example, if you’ve given us your email address, we may email you and provide you with materials or information about your use of our Services. If you do not want to receive certain forms of communication from us, please indicate your preference by connecting Support@Zesta.ai.
3. HOW DO WE USE AND PROCESS YOUR PERSONAL DATA?
We process Personal Data to provide, operate, improve, understand and personalize our Services and/or App. For example, we use the following Personal Data to: Create and manage User profiles; Empower our personnel to personalize our Services to a specific User; Use your data augmented with data from our operations to improve the accuracy of our Services; Communicate with you about our Services; Contact you about Service announcements, updates or offers; Provide support and assistance for the Services; Meet or comply with contractual or legal obligations; Collaborate, cooperate and otherwise work with our business partners, vendors and service providers; Sharing Personal Data with our vendors and service providers who perform services on our behalf; Enforce our Terms of Service.
The Company processes your Personal Data for one or more of the purposes outlined in this section and according to the appropriate legal basis.
The Company shall not process Personal Data unless there is a legal basis for such processing. The legal bases according to which the Company may process Personal Data are as follows:
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Your consent that the Company will process Personal Data about you for one or more specific purposes. By way of example, for the purpose of sending marketing materials to you.
Where the legal basis for the processing of the Personal Data about you is consent, you may at any time withdraw your consent for the purposes for which you provided your consent by sending a notice to the following email address: Support@Zesta.ai.
Where you withdraw your consent for the processing of Personal Data about you, we might not be able to provide you with some or all of the Services you requested or in the form intended to be provided to you, and you will have no claim in respect of that.
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Processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract. By way of example, in order to allow you to use the Services.
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Processing is necessary for the purposes of the legitimate interests pursued by the Company or by a third party. By way of example, for the purpose of improving our Services, or for the exercise or defense of legal claims.
Whenever the processing of Personal Data about you is necessary for the purpose of the legitimate interests pursued by the Company or by a third party, the processing is conditional upon such interests not overridden by your interests or fundamental rights and freedoms that require protection of Personal Data about you. At any time, you may approach us by sending a notice to the following email address: Support@Zesta.ai, in order to receive information concerning the review performed by us in order to reach the conclusion that we may process the Personal Data about you on account of such processing is necessary for the purposes of the legitimate interests pursued by the Company or by a third party.
The following list outlines the purposes for which we may process Personal Data about you and the legal basis for any such processing:
Purpose
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In order to register as an account holder to the Services and/or the App
We will process your Personal Data in order to allow you to use the Services and/or the App and open an account under your name or entity.
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In order to allow us to provide you with, as well as use, our Services and/or the App
Whenever you request to use our Services and/or the App, we will process the Personal Data required for Us to perform such requests.
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In order to contact you for the purpose of operational requirements
In some circumstances, we will contact you in order to update you in respect of certain operational matters; for instance, where a certain aspect of our Services is changing or in order to provide you with information from your account. In these circumstances, we will need to use Personal Data about you accordingly.
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In order to respond to your queries, requests and/or complaints, and to provide you with customer support services
Processing of Personal Data about you is required in order to respond to queries you have concerning our Services and in general to provide you with customer support services.
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In order to provide you with tailor-made services, marketing materials and offers
In order to enhance and improve your user experience and the use of our Services and/or the App, and in order to offer you additional and new offers and/or services (whether of ours or of third parties), we process Personal Data about you in order to adjust the materials presented to you according to your preferences, behavior, characteristics and interests; these materials can be ours or of third parties. For this purpose, we use Personal Data automated analysis techniques, including profiling.
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In order to improve our Services and/or our App, as well as to offer new ones
We may use Personal Data about you in order to improve our Services and/or our App, as well as for the purpose of offering new ones; such processing will include, inter alia, an analysis of previous uses by you of our Services, any comments and complaints received in respect of our Services, as well as any errors and malfunctions.
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In order to send you marketing materials
Inasmuch as you agree to receive marketing materials from us, we will send you, via the means of communication you consented to, marketing materials relating to our Services and/or our App, whether in existence now or in the future, whether similar to our Services and whether different ones and/or products and/or services of third parties.
It is hereby clarified that you may withdraw your consent at any time, by sending an email with the title “unsubscribe” to the following email address: Support@Zesta.ai or by clicking the unsubscribe option in any marketing material sent to you.
It is hereby clarified that unsubscribing will not cause the deletion of your contact details, but to cease receiving marketing materials – unless you re-request to receive them.
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In order to analyze the effectiveness of the Services, any marketing and advertising campaigns and activities of the Company
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In order to perform and maintain various activities supporting the offering and provision of our Services
Such activities include back-office functions, business development activities, technical functionality and security, strategic decision-making, oversight mechanisms, etc.
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In order to perform analysis, including statistical analysis
We may use various analytical measures (including statistical ones) in order to make decisions on various issues, including improving existing Services and introducing and developing new ones.
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In order to protect our and third parties’ interests, rights and assets, including initiation or exercise or defense of legal claims
We may process Personal Data about you in order to protect the interests, rights and assets of ours and of third parties, according to any law, regulation and agreement, including any of our terms and conditions and policies.
Legal Basis
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Processing is necessary for the performance of the Services and/or the performance of a contract to which you are a party (i.e., the Terms of Service) or in order to take steps at your request prior to entering into a contract.
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Processing is necessary for the performance of the Services and/or the performance of a contract to which you are a party (i.e., the Terms of Service) or in order to take steps at your request prior to entering into a contract.
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Processing is necessary for the performance of the Services and/or the performance of a contract to which you are a party (i.e., the Terms of Service) or in order to take steps at your request prior to entering into a contract.
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Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party.
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Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party.
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Processing is based on your consent and necessary for the purpose of the legitimate interests pursued by the Company or by a third party.
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Your consent.
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Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party.
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Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party.
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Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party.
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Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party.
Without limiting the foregoing and notwithstanding any rights of publicity, privacy or otherwise (whether or not statutory) anywhere in the world, and without any further compensation or right to review or approve any use permitted herein, we may and are hereby authorized to use audio and/or photos and/or visual recording media (and other data) make in compliance with this Privacy Policy (including any voice, image, likeness and appearance) in whole or in part, with or without modification, in connection with providing the Services, training and quality assurance, purposes and improving our Services offerings via streaming, Internet communications and/or mobile communications.
4. WILL ZESTA SHARE ANY OF THE PERSONAL DATA?
We do not rent or sell your Personal Data in personally identifiable form to anyone. We may share your Personal Data with third parties as described in this Privacy Policy.
De-identified Data. We may de-identify (anonymize) your Personal Data so that you are not identified as an individual, and provide that information to our partners. We may also provide statistical information and/or aggregate usage information to our partners, who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal experience. However, we never disclose statistical information and/or aggregate usage or de-identified information to a partner (or allow a partner to collect such information) in a manner that would identify you as an individual person.
Advertisers. In using our Services, Users agree to provide any of the information we have collected from it in non-personally identifiable form to an advertiser, so that the advertiser is able to select the appropriate audience for those advertisements and/or offers. Or, we might allow advertisers to display their ads to Users with similar usage patterns to yours, but we will not disclose usage information to advertisers except in aggregate form, and not in a manner that would identify you personally. Note that if an advertiser asks us to show an ad to a certain audience or audience segment and you respond to that ad, the advertiser may conclude that you fit the description of the audience they were trying to reach. We may conduct advertising campaigns on third party websites and applications (e.g., Instagram, Facebook, Google, etc.) (collectively, “Third Party Platforms”). In those cases, we may disclose your information in personally identifiable form to the operators of the Third Party Platforms solely to allow them to direct our advertising content to you via the Third Party Platform.
Business Partners. In certain situations, businesses or third party websites we’re affiliated with may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us). Users are able to clearly recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Data with that affiliated business only to the extent that it is related to that transaction or service. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.
Agents and Contractors. We employ or contract other companies and/or people to perform tasks on our behalf and need to share your information with them to provide products or services to you. For example, we may use a data hosting service provider to store your information and make it available to use for our Services. Unless we tell you differently, our agents do not have any right to use the Personal Data we share with them, beyond what is necessary to assist us.
Business Transfers: We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Data could be one of the assets transferred to or acquired by a third party.
Protection: We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary in response to a lawful request by public authorities, including to meet national security or law enforcement requirements; enforce or apply our Terms of Service and other agreements; or protect the rights, property, or safety of our employees, our members, or others.
5. SOCIAL NETWORKING SERVICES
You may sign up and/or log in to your account directly with our App, or through a social networking service (“SNS”). If you sign up via SNS, we will collect certain information about you from that social networking (e.g., Instagram, Facebook, Google, Apple, etc.), depending on your privacy settings with that relevant social networking.
If you choose to sign-up and/or log in to your account via an SNS, we will use the Personal Data you have provided to the SNS (such as your name, email address and/or other information you make publicly available via the SNS) to create your account and/or to provide you with our Services and/or our App.
If you sign up and/or log in to your account via SNS, you hereby authorize us to collect your Personal Data and/or other information available through your SNS account, including the following information:
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Facebook: If you sign-up and/or log in using Facebook, Facebook will ask your permission to share certain information from your Facebook account with Zesta. This includes your Facebook user ID, first name, last name, email address (optional), gender, locale, time zone, birthday and profile picture. This information is collected by Facebook and is provided to Zesta under the terms of Facebook’s Privacy Policy. You can control the information that you receive from Facebook using the privacy and data settings in your Facebook account.
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Google: If you sign up and/or log in using Google, Google will ask your permission to share certain information from your Google account with Zesta. This includes your Google email address, birthdate (optional), gender (optional), and avatar (optional). This information is collected by Google and is provided to us under the terms of Google’s Privacy Policy. You can regulate the information that we receive from Google by using your Google activity controls.
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Apple: You may also sign-up and/or log in using your Apple-ID. When you sign up and/or log in using your Apple-ID, Apple will ask your permission to share certain information from your Apple account with Zesta. This includes your Apple email address, birthdate (optional), gender (optional), and avatar (optional). This information is collected by Apple and is provided to us under the terms of Apple’s Privacy Policy. You can regulate the information that we receive from Apple using your Apple-ID settings.
You represent that you are entitled to use your SNS account for the purposes described herein, without any breach by you of any of the terms and conditions that govern your relationship with the relevant SNS. Please note that your relationship with any SNS is governed solely by the terms, agreements and/or policies of such SNS. Other than what we may share with, or obtain from the SNS (as described herein), the Personal Data the SNS has about you is obtained by the SNS independent of our Service, and Lingopie is not responsible for it. If your SNS account terminates, then functions enabled through the link between your account and your SNS account will terminate as well.
6. TRANSFERS OF PERSONAL DATA TO A THIRD COUNTRY OR AN INTERNATIONAL ORGANIZATION
For Users located in the European Economic Area (EEA), all processing of Personal Data is performed in accordance with privacy rights and regulations following the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 ("GDPR").
Personal Data about you may be transferred to a third country (i.e., jurisdictions outside the EEA) or to international organizations. In such circumstances, the Company shall take any reasonable efforts to safeguards aimed to ensure the protection of Personal Data about you and provide that enforceable data subject rights and effective legal remedies for data subjects are available.
These safeguards and protection will be available if any of the following are met:
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The transfer is to a third country or an international organization which the EU Commission decided that they provide an adequate level of protection to the Personal Data that is transferred to them pursuant to Article 45(3) of the GDPR;
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The transfer is according to legally binding and enforceable instrument between public authorities or bodies pursuant to Article 46(2)(a) of the GDPR; or
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The transfer is in accordance with standard data protection clauses adopted by the EU Commission pursuant to Article 46(2)(c) of the GDPR; the clauses adopted by the EU Commission can be viewed at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
You may request the Company to be provided with details concerning the safeguards employed by it to protect the Personal Data about you which is transferred to a third country or an international organization, by sending an email to the following address: Support@Zesta.ai.
7. YOUR DATA PROTECTION RIGHTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
If you are a California resident, under the California Consumer Privacy Act of 2018 ("CCPA") you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:
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What Personal Data we have about you. If you make this request, we will return to you: (1) The categories of Personal Data we have collected about you; (2) The categories of sources from which we collect your Personal Data; (3) The business or commercial purpose for collecting your Personal Data; (4) The categories of third parties with whom we share Personal Data; (5) The specific pieces of Personal Data we have collected about you; (6) A list of categories of Personal Data that we have disclosed for a business purpose, along with the category of any other company we shared it with.
Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the Personal Data we collected about you in the previous 12 months.
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To delete your Personal Data. If you make this request, we will delete the Personal Data we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your Personal Data, you may not be able to use certain functions that require your Personal Data to operate.
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Non-sale of Personal Data. We don’t sell or rent your Personal Data to any third parties for any purpose. We do not sell your Personal Data for monetary consideration. However, under some circumstances, a transfer of Personal Data to a third party, or within our family of companies, without monetary consideration may be considered a “sale” under California law. You are the only owner of your Personal Data and can request disclosure or deletion at any time.
8. SECURITY
We implement reasonable administrative, organizational and technical safeguards and security measures to protect Personal Data from unauthorized access, disclosure, destruction or alteration, accidental loss, misuse or damage.
When disclosure of data to third parties is necessary and authorized, we ensure that these third parties guarantee the same level of data protection as that offered to them by us and require contractual obligations so that the data is exclusively processed as per the provisions of this Privacy Policy and with the required confidentiality and security.
Please Note: We cannot guarantee that our security measures will prevent third-party ‘hackers’ from illegally obtaining information. We take all reasonable measures to prevent such breaches of security, but given the resourcefulness of cyber-criminals, we are unable to guarantee that our security is one hundred percent (100%) breach-proof. Users assume the risk of such breaches to the extent that they may occur despite our reasonable security measures.
If a User has reason to believe that its interaction with us is no longer secure, it should immediately notify us.
9. YOUR RIGHTS IN RESPECT OF THE PERSONAL DATA
You are entitled to the following rights in respect of the Personal Data about you. The exercise of such rights will be via sending an email requesting to exercise your right to the following email address: Support@Zesta.ai. You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our Services’ features.
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Right of access
You have the right to receive from the Company confirmation as to whether or not Personal Data about you is being processed, and, where that is the case, access to the Personal Data and the following information: (1) the purposes of the processing; (2) the categories of Personal Data concerned; (3) the recipients or categories of recipients to whom the Personal Data have been or will be disclosed, in particular recipients in third countries outside the European Economic Area (EEA) or international organizations; (4) where possible, the envisaged period for which the Personal Data will be stored, or, if not possible, the criteria used to determine that period; (5) the existence of the right to request or restriction of processing of Personal Data about you or to object to such processing; (6) the right to lodge a complaint with a supervisory authority; (7) where the Personal Data is not collected from you, any available information as to its source; (8) the existence of profiling; and (9) where Personal Data is transferred to a third country outside the EEA or to an international organization, the appropriate safeguards relating to the transfer.
The Company shall provide a copy of the Personal Data undergoing processing and may charge a reasonable fee for any further copies requested by you. Where you make the request by electronic means, and unless otherwise requested by you, the information shall be provided in a commonly used electronic form.
The right to obtain a copy of the Personal Data shall not adversely affect the rights and freedoms of others, and therefore if the request will harm the rights and freedoms of others, the Company may not fulfill your request or do so in a limited manner.
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Right to rectification
You have the right to obtain from the Company the rectification of inaccurate Personal Data about you. Taking into account the purposes of the processing, you have the right to have incomplete Personal Data about you completed, including by means of providing a supplementary statement.
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Right to erasure
You have the right to obtain from the Company the erasure of Personal Data about you where one of the following grounds applies: (a) the Personal Data is no longer necessary in relation to the purpose for which it was collected or otherwise processed; (b) you withdraw your consent on which the processing is based and there is no other legal ground for the processing; (c) you object at any time, on grounds relating to your particular situation, to processing of the Personal Data which is based on the legitimate interests pursued by Us or by a third party, and there are no overriding legitimate grounds for the processing; (d) you object to the processing of the Personal Data for direct marketing purposes; (e) the Personal Data has been unlawfully processed; (f) the Personal Data has to be erased for compliance with a legal obligation in European Union or Member State law to which the Company is subject.
This right is not applicable to the extent that the processing is necessary: (a) for compliance with a legal obligation which requires processing by European Union or Member State law to which the Company is subject; or (b) for the establishment, exercise or defense of legal claims.
Please Note: The Company reserve the right to erasure the Personal Data about you, at its sole discretion, when such information is no longer necessary or needed in relation to the purpose for which it was collected or otherwise or after a certain period the Company determined.
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Right of restriction of processing
You have the right to obtain from the Company restriction of processing of Personal Data about you where one of the following applies: (a) the accuracy of the Personal Data is contested by you, for a period enabling the Company to verify the accuracy of the Personal Data; (b) the processing is unlawful and you oppose the erasure of the Personal Data and request the restriction of its use instead; (c) the Company no longer needs the Personal Data for the purposes of the processing, but it is required by you for the establishment, exercise or defense of legal claims; (d) where the processing of the Personal Data is necessary for the purpose of the legitimate interests pursued by the Company or by a third party, unless We demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims; (e) where the Personal Data is processed for direct marketing purposes, including profiling the extent that it is related to such direct marketing.
Where processing of Personal Data about you has been restricted following your request, such Personal Data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.
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Right to data portability
You have the right to receive the Personal Data about you, which you have provided to the Company, in a structured, commonly used and machine-readable format and have the right to transmit such Personal Data to another controller, where: (a) the processing is based on your consent or on a contract to which you are a party; and (b) the processing is carried out by automated means.
In exercising your right to data portability, you have the right to have the Personal Data about you transmitted directly from the Company to another controller, where technically feasible. The exercise of your right to data portability is without prejudice to your and the Company’s rights under your right to erasure. In addition, the right to data portability shall not adversely affect the rights and freedoms of others.
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Right to object
You have the right to object at any time, on grounds relating to your particular situation, to the processing of Personal Data about you which is based on the legitimate interests pursued by the Company or by a third party, including profiling based on such legitimate interests; in such case, we shall no longer process the Personal Data about you unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
You have the right to object at any time to the processing of Personal Data about you for direct marketing purposes, which includes profiling to the extent that it is related to such direct marketing.
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Right to withdraw consent
You may withdraw your consent provided to us for the purpose of processing Personal Data about you at any time, without affecting the lawfulness of processing based on your consent before its withdrawal. Please note that in a case where you will withdraw your consent, we may not be able to provide you with some of our Products and/or Services.
You may be able to add, update, or delete the information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. Some information may remain in our records after your deletion of such information from your account. We may use any statistical information and/or aggregated data derived from or incorporating your Personal Data after you update or delete it, but not in a manner that would identify you personally.
10. LINKS TO THIRD PARTY WEBSITES AND/OR APPLICATIONS
Certain links provided herein permit our users to leave the App, and enter non-Zesta sites, applications or services (which may include but shall not be limited to Instagram). Zesta is not responsible or liable for such linked sites, applications and services' privacy practices and/or any other practices. Your access to, use of and reliance upon any such sites, services and content and your dealings with such third parties are at your sole risk and expense. Those linked sites, applications and services are provided solely as a convenience to you. Most of such linked sites and services provide legal documents, including terms of use and privacy policy, governing the use thereof. It is always advisable to read such documents carefully before using those sites and services, inter alia, in order to know what kind of information they are collecting.
11. CHANGES TO THIS PRIVACY POLICY
As our Services improve, we may need to adjust this Privacy Policy from time to time. Whenever we do, we will alert you to changes by posting a notice online, notifying you by email, and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us, those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. The use of the information we collect is subject to the Privacy Policy in effect at the time such information is collected.
12. CONTACT US
If you have any questions or concerns regarding our Privacy Policy, please send us a detailed message to Support@Zesta.ai, and we will try to resolve your concerns.
Last Updated: March 2025
Legal Basis
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Processing is necessary for the performance of the Services and/or the performance of a contract to which you are a party (i.e., the Terms of Service) or in order to take steps at your request prior to entering into a contract.
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Processing is necessary for the performance of the Services and/or the performance of a contract to which you are a party (i.e., the Terms of Service) or in order to take steps at your request prior to entering into a contract.
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Processing is necessary for the performance of the Services and/or the performance of a contract to which you are a party (i.e., the Terms of Service) or in order to take steps at your request prior to entering into a contract.
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Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party.
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Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party.
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Processing is based on your consent and necessary for the purpose of the legitimate interests pursued by the Company or by a third party.
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Your consent.
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Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party.
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Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party.
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Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party.
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Processing is necessary for the purpose of the legitimate interests pursued by the Company or by a third party.
Purpose
In order to register as an account holder to the Services and/or the App
We will process your Personal Data in order to allow you to use the Services and/or the App and open an account under your name or entity.In order to allow us to provide you with, as well as use, our Services and/or the App
Whenever you request to use our Services and/or the App, we will process the Personal Data required for Us to perform such requests.In order to contact you for the purpose of operational requirements
In some circumstances, we will contact you in order to update you in respect of certain operational matters; for instance, where a certain aspect of our Services is changing or in order to provide you with information from your account. In these circumstances, we will need to use Personal Data about you accordingly.In order to respond to your queries, requests and/or complaints, and to provide you with customer support services
Processing of Personal Data about you is required in order to respond to queries you have concerning our Services and in general to provide you with customer support services.In order to provide you with tailor-made services, marketing materials and offers
In order to enhance and improve your user experience and the use of our Services and/or the App, and in order to offer you additional and new offers and/or services (whether of ours or of third parties), we process Personal Data about you in order to adjust the materials presented to you according to your preferences, behavior, characteristics and interests; these materials can be ours or of third parties. For this purpose, we use Personal Data automated analysis techniques, including profiling.In order to improve our Services and/or our App, as well as to offer new ones
We may use Personal Data about you in order to improve our Services and/or our App, as well as for the purpose of offering new ones; such processing will include, inter alia, an analysis of previous uses by you of our Services, any comments and complaints received in respect of our Services, as well as any errors and malfunctions.In order to send you marketing materials
Inasmuch as you agree to receive marketing materials from us, we will send you, via the means of communication you consented to, marketing materials relating to our Services and/or our App, whether in existence now or in the future, whether similar to our Services and whether different ones and/or products and/or services of third parties.
It is hereby clarified that you may withdraw your consent at any time, by sending an email with the title “unsubscribe” to the following email address: Support@Zesta.ai or by clicking the unsubscribe option in any marketing material sent to you.
It is hereby clarified that unsubscribing will not cause the deletion of your contact details, but to cease receiving marketing materials – unless you re-request to receive them.In order to analyze the effectiveness of the Services, any marketing and advertising campaigns and activities of the Company
In order to perform and maintain various activities supporting the offering and provision of our Services
Such activities include back-office functions, business development activities, technical functionality and security, strategic decision-making, oversight mechanisms, etc.In order to perform analysis, including statistical analysis
We may use various analytical measures (including statistical ones) in order to make decisions on various issues, including improving existing Services and introducing and developing new ones.In order to protect our and third parties’ interests, rights and assets, including initiation or exercise or defense of legal claims
We may process Personal Data about you in order to protect the interests, rights and assets of ours and of third parties, according to any law, regulation and agreement, including any of our terms and conditions and policies.